Hi All,
My first post, and bear with me, I'm not the most technical when it comes to this sort of stuff.
I was wondering if anybody could help. About a month or so back I bought a brand new HP Laptop running Windows 10 (version 1909), however, I'm running into some issues when I run one certain application on it. I can run games on the laptop no problem, however, when I run the application Zwift (an online cycling app), the application will sometimes freeze (I get an error message saying 'zwiftapp.exe has stopped responding', and then when I click anywhere I get a white screen and an prompted to either wait for the programme to respond (which it never will) or close the programme.
This is not an issue with the application itself as the wider Zwift community is not suffering and I can run the app smoothly on an iPad, nor is it an issue with internet connection. The spec of my laptop is as follows, and I have also included the min spec for Zwift:
Processor: Intel(R) Core i5-1035G1 CPU @ 1.00GHZ
Display Adaptor: Intel(R) UHD Graphics
RAM: 8GB
System: 64-bit operating system, x64-based processor
Zwift requires a minimum of 4GB of RAM and 4GB of free storage, both of which I have in abundance.
Looking at the event viewer every time I get a crash or 'App Hang', the below message with a display warning comes with it:
"The Open procedure for service "WmiApRpl" in DLL "C:\Windows\system32\wbem\wmiaprpl.dll" failed with error code The device is not ready.. Performance data for this service will not be available."
Log Name: System
Source: Display
Event ID: 4101
Level: Warning
Any help would be greatly appreciated.
Thanks,
Ross